This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK

Contact details : Contact us page

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure - You have the right to ask us to delete your personal information.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing - You have the right to object to the processing of your personal data.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
  • Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We process your personal information under the basis of legitimate interests to respond to your enquiries. This enables us to provide a professional service, maintain our business reputation, and ensure we provide you with the bespoke artwork that best suits your requirements.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

  • Directly from you

How long we keep information

We process your personal information under the basis of legitimate interests to respond to your enquiries. This enables us to provide a professional service, maintain our business reputation, and ensure we provide you with the bespoke artwork that best suits your requirements.

HMRC Record Keeping

We retain personal information, including email correspondence related to enquiries, quotes, and completed orders, for a period of minimum 6 years. This allows us to maintain a consistent service for returning clients and ensures we comply with UK statutory requirements for tax and accounting records.

Who we share information with

Data processors

  • Emailoctopus This data processor does the following activities for us: We use Emailoctopus to manage our newsletter mailing list and send out updates. They act as a data processor on our behalf and are only permitted to use your information to deliver these emails. Read Emailoctopus’ Privacy Policy
  • Gmail This data processor does the following activities for us: Our email correspondence and business files are hosted by Google (Gmail). This means your personal information contained in emails is processed through their secure servers. Read Google’s Privacy Policy

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

• Professional consultants

Sharing information outside the UK

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

  • Organisation name: Google
  • Category of recipient: Email storage provider
  • Country the personal information is sent to: United States of America (USA)
  • How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated: Feb 27, 2026